Support
Contact
Email us at
support@clubregentcasinoservice.comCLUB REGENT CASINO SERVICE LTD handles app support, privacy questions, feature requests, and bug reports. We typically reply within 1–2 business days.
For on-property Club Card activation or suite issues, visit Guest Services at Club Regent Casino — the app cannot activate accounts remotely.
Write an emailFAQ
Common questions
It is an iPhone guest companion for Club Regent Casino. You get a virtual Club Card (QR and barcode), stay tools, events and dining, express suite requests, and loyalty rewards for active members.
Yes. Club Regent Casino Service is free to download on the App Store. There are no in-app subscriptions. Full Club Card features require an activated account through Guest Services.
You can continue as a guest to browse public content. Sign up for a member profile; new accounts stay inactive until front-desk activation. Sign-in and preferences are stored locally on your device.
The app is designed for local use. Preferences, schedule, and rewards data stay on your device. Optional support messages may include a photo you choose to attach. See our Privacy Policy for details.
iPhone only, running iOS 17 or later. The app is not offered for iPad, Android, or the web as a guest product.
Email support@clubregentcasinoservice.com with your iPhone model, iOS version, and steps to reproduce. You can also use Contact Support inside the app’s More hub, with an optional photo.
New sign-ups remain inactive until Guest Services activates them on property. Guest mode can browse public content; pass presentation, RSVPs, dining reservations, express services, and rewards redemption require an active Club Card.
Use account deletion in the app settings for your signed-in profile. Local session data is removed from the device. Contact us if you need confirmation that a support attachment was discarded.